How do I contact the Internal Revenue Service (IRS)?
IRS phone lines are typically very busy during the January–April filing season. In 2016, we're expecting them to be even busier as they take on additional call traffic as a result of the Affordable Care Act tax law changes.
Before you wait on hold, try these IRS self-help options below, if you haven't already tried them:
- Get Your Electronic Filing PIN
- Where's My Refund?
- Where's My Amended Return?
- Order a Transcript
- Interactive Tax Assistant (ITA) if you have a tax law question
- Make a Payment if you need to pay the IRS outside of TurboTax
- Report Suspected Tax Fraud
If you must call, make sure the IRS is the right agency handle your request. For telephone assistance, see IRS Telephone Assistance. Individuals can call 800-829-1040, Monday - Friday, 7:00 am - 7:00 pm local time.
There are many reasons you might want to talk to someone at the IRS; here are the most common ones:
- To ask about an IRS notice you received (call us first, if you haven't already);
- To report tax fraud, including tax-related identity theft;
- If you are (or think you are) a victim of identity theft, please check our resources in this article - What to do if you suspect tax-related identity theft
- To verify last year's information if you're unable to get a working IRS E-filing PIN;
- If you think your refund may be delayed because of unpaid debts or child support;
- If you're unable to pay your taxes due to a hardship.
To reach the IRS, visit the IRS Contact Page for options and hours of operation or visit your local IRS office.
Nobody likes to wait on hold forever, only to find out that the person on the other end can't handle their request. Do not call the IRS:
- To get the status of your e-filed return (find out how to get your status);
- To get the status of your refund, unless it's been more than 21 days since you e-filed, more than 6 weeks after you mailed your return, or the IRS Where's My Refund service specifically asks you to contact them;
- To get the status of your amendment, unless it's been more than 12 weeks since you mailed your amendment, or the IRS Where's My Amended Return service specifically asks you to contact them;
- To order a copy of your return (follow these instructions)
- If you have problems with or questions about your TurboTax program (contact us instead);
- If you have questions about your state return, unless your state tax department told you to contact the IRS. Look up your state tax department's contact information.