TurboTax FAQ
TurboTax FAQ
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How do I contact the Internal Revenue Service (IRS)?

IRS phone lines are typically very busy during the January–April filing season. In 2016, we're expecting them to be even busier as they take on additional call traffic as a result of the Affordable Care Act tax law changes.

Before you wait on hold, try these IRS self-help options below, if you haven't already tried them:

If you must call, make sure the IRS is the right agency handle your request.  For telephone assistance, see  IRS Telephone Assistance. Individuals can call 800-829-1040, Monday - Friday, 7:00 am - 7:00 pm local time.

Reasons to contact the IRS

There are many reasons you might want to talk to someone at the IRS; here are the most common ones:

  • To ask about an IRS notice you received (call us first, if you haven't already);
  • To report tax fraud, including tax-related identity theft;
  • To verify last year's information if you're unable to get a working IRS E-filing PIN;
  • If you think your refund may be delayed because of unpaid debts or child support;
  • If you're unable to pay your taxes due to a hardship.

To reach the IRS, visit the IRS Contact Page for options and hours of operation or visit your local IRS office.

What the IRS cannot help you with

 Nobody likes to wait on hold forever, only to find out that the person on the other end can't handle their request. Do not call the IRS: