, Answering FAQ'sTurboTax Employee
To re-install (unlock) your Promotional TurboTax CD for tax years 2009 through 2011, you'll need your Installation Code.
You'll find your Installation Code on the confirmation email you received when you unlocked TurboTax.
Look for an e-mail with the subject line Your TurboTax Order Confirmation, followed by your unique order number. Here is a screenshot of the e-mail we sent for the 2011 Promotional CD (earlier tax year e-mails may differ slightly):
Can't find your email? Contact us for assistance.