TurboTax FAQ
TurboTax FAQ
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Check Your CD and CD Drive (Windows)

Follow the steps below to be sure your TurboTax CD and CD/DVD drive work properly.

Clean your TurboTax CD

  1. Use a clean, lint-free cloth, moistened with plain water or rubbing alcohol.
  2. Wipe the shiny surface of the CD, straight from the center to the edge. (Never use a circular motion!)
  3. Be sure your CD is dry before re-inserting it into the drive.

Test Your CD/DVD Drive

  1. Insert a different, non-blank CD into your CD/DVD drive.
  2. Click the Start menu and click Computer.
  3. Double-click the CD/DVD drive (usually D).
    • If an error occurs, the drive may be dirty or malfunctioning. You may need to clean the drive with a commercial CD/DVD drive cleaning kit. (You can also try compressed air, but always hold the can upright to prevent liquid from entering the CD drive, which will surely damage it!)
  4. After cleaning, repeat Steps 2 and 3.
    • If the error occurs again, your CD/DVD drive may be faulty. Consult your computer manual or vendor for steps to repair or replace the drive.
    • If no error occurs, try copying files from the CD to your hard drive. If you can't browse or copy files from the CD, your CD/DVD drive may be faulty. Consult your computer manual or vendor for steps to repair or replace the drive.

Verify that Windows can read your TurboTax CD

  1. Re-insert the TurboTax CD into your CD/DVD drive.
  2. Click the Start menu and click Computer.
  3. Double-click your CD/DVD drive (usually D).

If an error occurs, Windows cannot read the TurboTax CD. Your TurboTax CD may be defective or damaged. You can request a replacement here.


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