, Answering FAQ'sTurboTax Employee
In TurboTax, we offer the option to deduct your TurboTax fees from your federal (not state!) tax refund.
This is called the Refund Processing Service. This service comes in handy if you don't have a credit or debit card to pay your TurboTax fees.
The Refund Processing Service is simply an alternate way of paying your fee – it's not required for e-filing or direct deposit of your refund.
What does it cost?
The Refund Processing Service fee costs $29.99. This amount, in addition to your TurboTax fees, is then deducted from your federal tax refund.
For example, if you choose to pay your $49.99 TurboTax Online fee by deducting it from your refund with the Refund Processing Service, your tax refund will be reduced by $79.98 ($49.99 TurboTax fee plus the $29.99 Refund Processing fee).
Who provides this service?
When you sign up for the Refund Processing Service, your refund either be handled by Sunrise Banks, N.A. of St. Paul, Minnesota or Citizen's Banking Company of Sandusky, Ohio.
If you need to contact somebody about your refund, please do not contact the bank directly; instead, visit to the Tax Products Group website for further assistance.
What else should I know about the Refund Processing Service?
- The Refund Processing Service fee can only be deducted from your federal refund, not your state refund.
- The Refund Processing option will only appear if you have a federal tax refund. If you owe tax or have a 0 refund, this option won't appear.
- Refund Processing can only be used once on your 2013 return.
- For example, if you file your federal return and pay for it with Refund Processing, you won't be able to use this option to pay your state fees should you later decide to file your state return.
- You'll need to e-file your federal return. This option is not available for paper-filed returns.
- A bank account is required if you want to direct-deposit your refund.
- Make sure the name on the account matches the name on your return.
- You cannot split your refund into multiple accounts.
- If you don't have a bank account, click here to learn about other options.
- The Refund Processing Service will neither delay nor speed up your refund.
- If you change your mind, you can remove the Refund Processing Service before you e-file by clicking here and following the directions.
Important: Refund processing service fees are only charged once, when the IRS processes your return. If your return is rejected by the IRS, you may be asked to enter your payment information again. Don't worry. You won't be charged a second time.
- Why can't I deduct my TurboTax fees from my tax refund?
- Finding the Refund Processing Service option in TurboTax Online
- Do you charge for direct deposit?