, Answering FAQ'sTurboTax Employee
If your wireless connection is interrupted or isn't working, you won't be able to successfully update TurboTax for Windows. For this reason, we recommend using a wired, broadband connection with your TurboTax CD/Download software.
Here's a few things you can do if you're having problems updating TurboTax on a wireless connection:
- (Recommended) Switch to a wired connection, if one is available.
- Open a new Internet browser session and try visiting sites that you haven't visited for a while.
- If you can't access other sites, try restarting your wireless router.
- If you're still having problems, power down your computer, your router, and your modem, in that order. Wait a minute or two, then power up your modem. Wait another minute, then power up your router and then your computer.
If downloading updates appears to freeze or stop at 0% or 100%, do not end the downloading process, even if the Task Manager displays "Not Responding." Wait up to 15 minutes before doing anything (several hours on a dial-up connection).
If the Updater closes prematurely while you're checking for updates (usually with an error message or number), run your computer's disk cleanup tool to delete unnecessary files and empty the Recycle bin. Then select Check for Updates in your TurboTax program to resume the update process where it left off.
Still can't update?
You can always download and install a manual update as a workaround.