TurboTax FAQ
TurboTax FAQ
8 people found this useful

"TurboTax has stopped working" Error When Opening or Starting a Tax Return

TurboTax has stopped working can occur when installing or opening 2008 and later versions of TurboTax for Windows.

To resolve, follow the instructions for your operating system.

Solution for Windows 7

Re-register the required fonts:

  1. From the Start menu, choose Control Panel.
  2. Click Appearance and Personalization.
  3. Click the Fonts icon.
  4. In the Fonts window, find and double-click each of these TrueType fonts to re-register them*
    • Arial
    • Arial Bold
    • Arial Bold Italic
    • Arial Italic
    • Verdana
    • Verdana Bold
    • Verdana Bold Italic
    • Verdana Italic

    Note: If any of these 8 fonts are missing, fail to open, or generate an error message, run the Windows System File Checker. This will scan and repair all missing or damaged files, which can take some time.

  5. Restart your computer, and then open TurboTax.

* Windows 7 users with Region and Language settings other than United States may need to "unhide" these fonts. Here's how:

  1. From the Start menu, choose Control Panel.
  2. Click Appearance and Personalization.
  3. Click Change Font Settings (under Fonts).
  4. Clear the checkbox Hide fonts based on language settings, then click OK.
  5. Resume at Step 3 ("Click the Fonts icon") in the first set of instructions and proceed.

If you have completed the above steps, and the issue is persisting, install the European Union Expansion Font Update by clicking here and following the directions.

Solution for Windows Vista or Windows XP

To resolve this issue on Windows Vista or Windows XP, install the European Union Expansion Font Update by clicking here and following the directions.


SLN75724