, Answering FAQ'sTurboTax Employee
Error 65535: Unexpected error is a generic TurboTax for Windows installation error with multiple causes.
In most cases, following the instructions for your tax year below will resolve this error.
However, if you continue to receive this error despite following the instructions in the solution, there are other issues with your system that are causing this error. See Troubleshoot Installing and Running TurboTax for further troubleshooting steps.
Solution - TurboTax 2013
In the unlikely event the problem persists, try the solution in the following section.
Solution - TurboTax 2010 and later
Windows 8: Start with the Windows 7/Vista/XP solutions below. If none of those solutions work, take the following steps:
- Right-click the taskbar at the bottom of the screen and select Task Manager
- If the task manager does not have tabs in it, select More details
- Select the Services tab and make sure the status next to msiserver is not Running
- If the status says Running then it means Windows is currently installing something, such as Windows Updates or another program. Please make sure the other installation finishes and the msiserver status is Stopped before attempting to install TurboTax.
Windows 7 or Windows Vista: Try right-clicking the TurboTax icon and select Run as Administrator.
If that didn't help, or if you're using Windows XP, follow these steps:
- Log on to your computer with Administrator rights.
- Temporarily disable your online backup or security software.
- Install (or update) TurboTax.
- Re-enable the backup or security software you disabled in Step 2.
If the problem persists while attempting to update through TurboTax, download and install a manual update instead.
Solution - TurboTax 2009
To resolve when installing TurboTax 2009 (federal version):
To resolve when installing TurboTax 2009 (state version):
Solution - TurboTax 2008
To resolve this error in TurboTax 2008, follow the instructions in the Installer Tool article.
In some cases, errors continue to appear after running the Installer Tool. Bear in mind that the tool is designed to address most, but not all, root causes of this issue.
If errors persist after running the Installer Tool, refer to the article Windows Installer and .NET errors to review the solution for the new error you received.