, Answering FAQ'sTurboTax Employee
The following error message appears when installing TurboTax 2011, 2012, and 2013:
Sorry but TurboTax 20XX cannot be installed on your computer because you need Windows XP Service Pack 3 installed.
Select your Windows version below for further instructions.
Windows 7 or Windows Vista
Click here to download and run our fix-it tool. Be sure to follow any on-screen instructions.
Windows XP 32-bit instructions
- From the Windows Start menu, right-click My Computer.
- In the pop-up window, look for Intel(R).
Please note that per the TurboTax 2011 system requirements, we do not support the Windows XP 64-bit operating system for the CD/Download software.