, Answering FAQ'sTurboTax Employee
When attempting to run TurboTax 2012 on Mac OS 10.6.8, you receive the message, "You can't open the application 'TurboTax 2012' because it is not supported on this type of Mac."
With TurboTax 2012 for Mac, we made the decision to build it from the ground up as a cutting-edge 64-bit program. While this is great for speed and reliability, it means that the program will not run on computers using 32-bit processors. If you need help determining whether you have a 32-bit or 64-bit processor, please consult this article on Apple's support site.
It's important to us that you are fully satisfied with your TurboTax product. If you have purchased TurboTax 2012 for Mac for a system running OS X 10.6.8, you may contact us for a refund. For more information on our commitment to customer satisfaction, read about our Satisfaction Guarantee.
Note: If you are getting the error, "You cannot use this version of the application TurboTax Deluxe 2012 with this version of Mac OS X", this is due to a different compatibility issue, please see this article for more information.