TurboTax Online: Stuck at "Preparing your documents" when Attempting to Print Return
When using TurboTax Online and attempting to print your return, you may see the "Preparing your documents. This may take a few moments" message and nothing happens. Your tax return doesn't print.
Below are options that you can use to workaround this issue in order to print your return.
- Download and install a different browser, such as Google Chrome or Firefox. This has been the most successful workaround option.
- You can reset your browser to default settings. Note: Resetting your browser will delete stored information, settings and add-ons. Please review the following links carefully before resetting your browser.