TurboTax FAQ
TurboTax FAQ
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TurboTax Online: Stuck at "Preparing your documents" when Attempting to Print Return

When using TurboTax Online and attempting to print your return, you may see the "Preparing your documents.  This may take a few moments" message and nothing happens.  Your tax return doesn't print.

Try This

Below are options that you can use to workaround this issue in order to print your return.