When using TurboTax Online and attempting to print your return, you may see the "Preparing your documents. This may take a few moments" message and nothing happens. Your tax return doesn't print.
Below are options that you can use to workaround this issue in order to print your return.
Download and install a different browser, such as Google Chrome or Firefox. This has been the most successful workaround option.
You can reset your browser to default settings. Note: Resetting your browser will delete stored information, settings and add-ons. Please review the following links carefully before resetting your browser.