TurboTax FAQ
TurboTax FAQ
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Error 1327 when installing or updating TurboTax

Error 1327: Invalid drive X can occur when updating TurboTax. (X can be any letter.)

Error 1327: The Windows Installer cannot write to the specified drive can occur when installing TurboTax.

Solution (when installing)

Solution 1:

Getting an Error 1327 message when installing the program may be related to corrupted "My Pictures" registry keys, which can be caused when the My Pictures folder is pointed to an external or nonexistent drive. Although not a TurboTax issue, it needs to be corrected to install TurboTax.

To resolve, you may follow the steps in Microsoft article ID 327763, which involves modifying the registry. These steps are specifically for Windows XP; to use for Windows 7, 8 or Vista, press the Windows logo key + R, instead of step 1.

Important: Because of the serious problems that may arise if the registry is modified incorrectly, TurboTax cannot provide support for registry edits. Before you make any changes, we also highly recommend that you make a backup of your registry. Windows XP | Windows Vista | Windows 7 If you need further assistance with registry edits, check with your system or network administrator (if you have one), the vendor from whom you purchased your hardware, the manufacturer's Web site, or a computer consultant.
 

Solution 2:

  1. Log into Windows as an administrator.
  2. Close all open programs.
  3. Connect an external flash drive to your machine (any External hard drive or a pen drive.
  4. Open Control Panel double-click Administrative Tools and then Computer Management.
  5. In the Computer Management window, double-click Storage and then Disk Management.
  6. Right-click the External drive you just attached and choose Change Drive Letter and Paths.
  7. Click the Change button and change the drive letter to match the letter identified in your update error message (e.g. E:). Click OK and confirm the change.
  8. Start the TurboTax setup. It should say TurboTax is already installed, click Remove
  9. On the screen that says Uninstall/Repair, click Uninstall.
    • If the Uninstall completes, proceed with step 10.
    • If the Uninstall crashes with the error 1327, skip step 10 and proceed with the steps below to Repair and then Uninstall / Reinstall TurboTax.
  10. After the uninstallation is complete, Install TurboTax again.

Steps to Repair and then Uninstall / Reinstall TurboTax:

  1. Start the TurboTax setup, on the screen that says TurboTax is already installed, click Remove, on the next screen click Repair.
  2. After the repair completes, Uninstall TurboTax. This time the uninstall process should succeed.
  3. Install TurboTax again.

 

Solution (when updating)

Error 1327 when updating can indicate that the drive TurboTax was initially installed on was removed or assigned a different drive letter.

To temporarily work around this issue, you can download a manual update. However, the problem will continue whenever you attempt to update in TurboTax. To resolve it:

  1. Log into Windows as an administrator.
  2. Close all open programs.
  3. Open Control Panel; double-click Administrative Tools and then Computer Management.
  4. In the Computer Management window, double-click Storage and then Disk Management.
  5. Right-click the drive TurboTax is installed on and choose Change Drive Letter and Paths.
  6. Click the Change button and change the drive letter to match the letter identified in your update error message. Click OK and confirm the change.
Important: Modifying your drive letter paths can cause other programs to become unstable if they have different drive paths assigned than TurboTax. Be careful when performing these steps, and if you do not feel comfortable doing so yourself, please consult a computer technician.

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