, Answering FAQ'sTurboTax Employee
We know it can be scary, receiving an identity theft notice from the IRS. That's why we take every instance of possible identity theft very seriously, and we work hard to safeguard your information at all times.
Identity thieves typically steal names and social security numbers from places outside of the the tax-return-filing process and then use tax software like TurboTax to file fake tax returns. When they do this, it harms not only you, our customers, but also us.
At Intuit, we truly value our relationship with you and place the highest importance on respecting and protecting you and your data. We want you to feel comfortable and confident when using our products and services and with giving us your personal, company and financial information. You can learn more here about what Intuit does to protect you and your data.
The Top 10 Things Every Taxpayer Should Know About Identity Theft
The IRS is just as concerned about identity theft, which is why they reach out to individuals with the letter you received. A recent IRS and GAO (Government Accountability Office) Report recommends these top 10 things every tax payer should know about identity theft.
- The IRS does not initiate contact with a taxpayer by e-mail.
- If you receive a scam e-mail claiming to be from the IRS, forward it to the IRS at email@example.com
- Identity thieves get your personal information using many different methods, including:
- Stealing your wallet or purse
- Posing as someone who needs information about you through a phone call or e-mail
- Looking through your trash for personal information
- Accessing information you provide to an unsecured internet site
- If you discover a website that claims to be the IRS, but does not begin with www.irs.gov, forward that link to the IRS at firstname.lastname@example.org.
- To learn how to identify a secure website, visit the Federal Trade Commission.
- If your Social Security Number is stolen, another individual may use it to get a job. That person’s employer may report income earned by them to the IRS using your Social Security number, making it look like you did not report all of your income on your tax return.
- Your identity may have been stolen if a letter from the IRS indicates more than one tax return was filed for you or the letter states you received wages from an employer you don’t know. If you receive such a letter from the IRS, leading you to believe your identity has been stolen, respond immediately to the name, address or phone number on the IRS notice.
- If your tax records are not currently affected by identity theft, but you believe you may be at risk due to a lost wallet, questionable credit card activity, or credit report, you need to provide the IRS with proof of your identity. You should submit a copy of your valid government-issued identification – such as a Social Security card, driver’s license, or passport – along with a copy of a police report and/or a completed Form 14039, Identity Theft Affidavit. As an option, you can also contact the IRS Identity Protection Specialized Unit, toll-free at 800-908-4490. You should also follow FTC guidance for reporting identity theft at www.ftc.gov/idtheft.
- Show your Social Security card to your employer when you start a job or to your financial institution for tax reporting purposes. Do not routinely carry your card or other documents that display your Social Security number.
- For more information about identity theft – including information about how to report identity theft, phishing and related fraudulent activity – visit the IRS Identity Theft and Your Tax Records Page, which you can find by searching “Identity Theft” on the IRS.gov home page.
Sample IRS Letter
Note: If you would still like us to verify your information, please contact us. One of our trained agents can verify if a return has been filed through our system with your information.