TurboTax FAQ
TurboTax FAQ
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Error 42001: The name resolver service could not resolve the host name

Error 42001: The name resolver service could not resolve the host name occurs when attempting to update TurboTax.

Possible causes include, but are not limited to:

  • Your computer's Internet connection or router being configured incorrectly.
  • Your Internet Service Provider (ISP) experiencing a technical problem.
  • The Intuit Update Server experiencing a technical problem.

Solution

To work around this issue, you can download a manual update instead.

If the problem reappears in the future while updating, follow these steps:

  1. Be sure your Internet connection is working properly.
  2. Retry updating by using Check for Updates on the Online menu in TurboTax.
  3. If updating fails, wait and try again later or download a manual update.

SLN12368