TurboTax FAQ
TurboTax FAQ

Error 42015: Could not connect to the update site; the proxy name could not be resolved: 'http'

Could not connect to the update site (Error 42015: The proxy name could not be resolved: 'http') occurs when attempting to update TurboTax.

This error occurs if the specified proxy server is invalid or TurboTax is unable to connect using the proxy server.

Solution

  1. Open Control Panel and double-click Internet Options.
  2. Click the Connections tab, and then the LAN Settings button.
  3. Clear the Use a proxy server for your LAN checkbox and click OK twice.
  4. Try updating TurboTax again.

If you're still having update problems, or cannot connect to the Internet after making the above change, repeat these steps, except this time check the box in Step 3. Then download a manual update.

Related Information:


SLN12440