, Answering FAQ'sTurboTax Employee
When attempting to view or print a PDF copy of your tax return, this message appears:
Adobe Reader cannot open in Protected Mode due to a problem with your system configuration. Would you like to open Adobe Reader with Protected Mode disabled?
Explanation and Solution
Adobe Reader X comes with Protected Mode, an advanced security feature.
To view or print your TurboTax PDF file, you'll need to choose the option Open with Protected Mode disabled.
Choosing the other option Do not open with Protected Mode disabled will repeatedly take you back to the Print screen and you won't be able top open and view your PDF tax return.