Why are donated items missing from ItsDeductible?
The most common reason previously-entered donations don't show up in ItsDeductible is because you signed in with the wrong TurboTax account login. (You can sign in with any TurboTax login, even if you didn't set it up for ItsDeductible.)
To get an emailed list of all your TurboTax login IDs, go to our Account Recovery page. Then, try signing in to ItsDeductible with a different ID.
Other Things to Try
- You might be looking on the wrong-year tab (for example, looking for donations you made in 2016 on the 2015 tab).
- You may have entered the donation directly into TurboTax instead of ItsDeductible.