TurboTax FAQ
TurboTax FAQ
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E-file rejection F8863-512: For each student on Form 8863, Student Name and Student SSN must match

How to fix an e-filed return that was rejected with error F8863-512: For each student on Form 8863, Student Name and Student SSN must match the IRS e-File database.

This rejection occurs when the last name or Social Security number for a student on the return is either incorrect or doesn't match what's on file with the IRS.

Solution

  1. Open your return in TurboTax and click Personal Info.
  2. Proceed to the Your Personal Info summary screen and make sure that the Name and Social Security number for every person (including dependents) on the return exactly matches the information on their Social Security card.
    • If the information is correct, proceed to Step 3.
    • Otherwise, click the Edit button, make the correction(s), and continue until you're back on the Your Personal Info summary screen. Then, e-file your return again.
  3. Call the Social Security Administration (SSA) at 1-800-772-1213 to verify everybody's Social Security number, date of birth, and name.
    • If it differs from what you entered, change the information in TurboTax to reflect the SSA's information and then re-file your return.

Otherwise, if you verified that your information is correct, you'll need to file a paper return. The IRS e-file servers will continue rejecting your return because your data, though correct, doesn't match what they have on file.

  • Regrettably, we are unable to assist you further, as the problem lies with government agencies' data that we have no control over.
  • After mailing your return, we suggest you follow up with the IRS and request that they correct their records so you can e-file next year.

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