TurboTax FAQ
TurboTax FAQ
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Error 3: Bootstrapper error

Error 3: Bootstrapper error occurs during installation or startup.

This issue may be caused by corrupted installer files.


  1. Uninstall TurboTax.
  2. If you didn't install from a CD, delete the downloaded installer (.exe or .dmg) you used to install TurboTax.
  3. Temporarily disable any virus-protection, firewall, and security software that may be running.
  4. Make sure you have administrator rights.
  5. If you don't have a TurboTax CD, download a fresh copy of the TurboTax installer.
  6. Reinstall TurboTax.
  7. Re-enable the software you disabled in Step 3.