TurboTax FAQ
TurboTax FAQ
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Error: "Failed to extract archive"

Failed to extract archive occurs when attempting to install downloadable TurboTax software that became corrupted while it was being downloaded.

Solution

  1. Delete the downloaded file.
  2. Search Windows for %temp% (include the percent characters) to locate the Temp folder.
  3. Open the Temp folder and then delete all folders starting with ckz__.
  4. Turn off virus-protection software.
  5. Disable your firewall.
  6. Using a different browser, re-download your TurboTax program or manual update, then try installing again. Remember to re-enable your antivirus and firewall after a successful installation.

If the same error persists, follow Steps 1–3, restart your computer in selective startup mode, and then carry out the remaining steps.


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