TurboTax FAQ
TurboTax FAQ
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Error: "Failed to extract archive"

The Failed to extract archive error occurs when attempting to install a TurboTax software download or a manual update.

It is caused by a damaged file that became corrupted while it was being downloaded.


To resolve this issue:

  1. Delete the downloaded file.
  2. Search Windows for %temp% (include the percent characters) to locate the Temp folder.
  3. Open the Temp folder and then delete all folders starting with ckz__.
  4. Turn off antivirus software.
  5. Disable your firewall.
  6. Using a different browser, re-download your TurboTax program or manual update, then try installing again.
  7. Remember to re-enable your antivirus and firewall after a successful installation.

If the same error persists, follow Steps 1–3, restart your computer in selective startup mode, and then complete the remaining steps.