Error: "Failed to extract archive"
Failed to extract archive occurs when attempting to install downloadable TurboTax software that became corrupted while it was being downloaded.
- Delete the downloaded file.
- Search Windows for %temp% (include the percent characters) to locate the Temp folder.
- Open the Temp folder and then delete all folders starting with ckz__.
- Turn off virus-protection software.
- Disable your firewall.
- Using a different browser, re-download your TurboTax program or manual update, then try installing again. Remember to re-enable your antivirus and firewall after a successful installation.
If the same error persists, follow Steps 1–3, restart your computer in selective startup mode, and then carry out the remaining steps.