Error: "Failed to extract archive"

Failed to extract archive occurs when attempting to install TurboTax software that became corrupted while being downloaded.

Solution

1. Delete the downloaded file.
2. Search Windows for %temp% (include the percent characters) to locate the Temp folder.
3. Open the Temp folder and delete all folders starting with ckz__.
4. Turn off virus-protection software.
5. Disable your firewall.
6. Using a different browser, redownload your TurboTax program or manual update and install again. Remember to turn your antivirus and firewall back on after a successful installation.

If the same error persists, follow steps 1–3, restart your computer in selective startup mode, and then carry out the remaining steps.