If you receive e-file rejection code R0000-500-01 it's usually because the name or Social Security number of the first person listed on the return either is incorrect or doesn't match what the IRS has in their database.
First, get a copy of your 2023 Form 1040 and find the first person listed. (If you filed by yourself, you'll be the only person on your return.) Then, find your/their Social Security card to ensure you have the correct name and number. Use the exact name and number from the Social Security card to correct your return.
Select your version of TurboTax below for instructions on how to fix the error and refile your return.
Sign in to TurboTax Online and select Fix my return.
On the Let's fix your return and the refile screen, select Fix It Now or Revisit.
Compare the information on the Fix name/Social Security mismatch screen with what's on your Social Security card.
If there's a difference anywhere, select No. On the next screen, enter your Social Security number and last name exactly how they appear on your Social Security card and select Continue.
If the information is correct, select Yes. We'll help you print and mail in your return as you won't be able to e-file.
Select Continue when you're finished and then select Continue to refile.
You'll need to leave the TurboTax Mobile App and sign in to TurboTax in a browser.
Sign out of the app by selecting the menu icon, then select Sign Out.
Open your browser (either on your device or a computer) and sign in at MyTurboTax.com (use your app login).
Fix and refile your return in TurboTax Online using the preceding TurboTax Online instructions.
Social Security error tips
Mixing up the Social Security number is a common error, so check your entry digit-by-digit.
If you recently changed your name or number, use the old one listed on your Social Security card.
If your last name is hyphenated, enter the entire name in the field. including the hyphen. Match exactly what’s on your Social Security card.
If you have multiple last names, enter only the last one. For example, Melissa Gomez Fernandez should be entered as Melissa Fernandez.
It gets a little tricky with a middle name as well. If you have multiple last names and a middle name, use only the first last name listed on your card. For example, Melissa Juana Gomez Fernandez should be entered as Melissa Gomez.
If the Social Security number on your card matches the Social Security number on your return, it could be that:
The info in the IRS database is incorrect.
There was a recent name change, or your Social Security number isn't in the IRS database yet.
You'll have to print and mail your return. You won't be able to e-file even though your information was entered correctly. Follow the onscreen instructions to print and file your return by mail.
Note: To prevent this rejection next year, call the Social Security Administration (SSA) at 1-800-772-1213 to verify their records (this is where the IRS database pulls information from).
