TurboTax FAQ
TurboTax FAQ
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Error 42016: Unexpected content received


Important: There is a remote chance that the solution steps may corrupt or lose your tax data file. Before proceeding, back up your tax data file as a precaution (preferably to a removable device, such as a thumb drive).

Then, follow these steps to resolve the issue:

  1. Click here to check Microsoft Easy Fix.
  2. When finished, try updating again by choosing Check for Updates from the Online menu in TurboTax.

If error 42016 persists:

  1. Install the latest updates for Windows. Make sure you include:
    • The latest security updates; and
    • The latest Microsoft .NET Framework 4 updates.
  2. Be sure your Internet connection is working properly.
  3. Retry updating by clicking Check for Updates in the Online menu in TurboTax.
  4. If updating fails, wait and try again later, or download a manual update instead.