TurboTax FAQ
TurboTax FAQ
19 people found this useful

Error 5640: Can't Configure Product Update System

You may see the message Error 5640: Can't Configure Product Update System while installing or updating TurboTax.

This error may be the result of either of the following:

  • Folder and/or file permission issues caused by your antivirus program or backup software 
  • Corrupted system file(s)

TurboTax 2011 or later

To fix this issue, you need to do the following:

Windows 10, 7, 8 or Vista

  1. Uninstall TurboTax
  2. Remove these folders:
    • 32-bit system
      • C:\Program Files\Common Files\Intuit\Database Providers
      • C:\Program Files\Common Files\Intuit\Update Service v4
    • 64-bit system
      • C:\Program Files (x86)\Common Files\Intuit\Database Providers
      • C:\Program Files (x86)\Common Files\Intuit\Update Service v4
  3. Disable/pause your anti-virus real-time protection and automatic backup software.
  4. Reinstall TurboTax.
  5. Re-enable your antivirus/backup software.

Windows XP

  1. Download XP Service Pack 3 from http://www.microsoft.com/download/en/details.aspx?id=24 onto your desktop.
  2. Go to the Control Panel and select Add or Remove Programs.
  3. In the Add or Remove Programs window, locate Windows XP Service Pack 3 and uninstall (remove) it. (If this option is unavailable, then disregard this step.)
  4. Re-install XP Service Pack 3 from the download you placed on your desktop in step 1.
  5. Run TurboTax.
  6. Re-enable your antivirus/backup software.

If the above steps don't resolve the problem, and you're comfortable with computers, try the alternative solution below. You can also contact us for assistance walking through these steps.

  1. Go to Start and then the Control Panel.
  2. Select View By, then choose Category in Windows 7 or 8 or Classic View in Vista.

  3. Double-click Administrative Tools.

  4. Double-click Services.

  5. Right-click Intuit Update Service v4 and Select Stop.
  6. Right-click Intuit Update Service (if present) and select Stop.

  7. Close the Services, Administrative Tools, and Control windows.

Now perform the following sequence of steps as indicated in the series of figures below to resolve the issue:

Note: On a 32-bit system there is no "(x86)" after program files in the path highlighted at the top of the screen.

At this point, you will need to bring up a command console and execute a command.

The steps to do this are as follows:

Note: For Windows 8, from the Metro UI, type in "cmd.exe" , right-click cmd.exe in the list that appears, and select "Run as Administrator"

Note: On a 32-bit system there are no "(x86)" after Program Files.

TurboTax 2010 or earlier

To resolve this issue in TurboTax 2010 or earlier tax year versions, reinstall TurboTax.