TurboTax FAQ
TurboTax FAQ
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How to Disable Your Virus-Protection Software

If you're having trouble installing TurboTax, try disabling your virus-protection software. After installing TurboTax, remember to re-enable your virus protection.

These instructions are intended as a general guide, as we cannot provide specific instructions for third-party software. Check your software's Help or online help option for current information.

  1. (Recommended) Close all programs that access the Internet or access files from the Internet, including e-mail.
  2. Locate your virus-protection program's icon in your system tray at the bottom-right corner of your screen.
    • Mac: Look in the top-right area of your screen, in the white menu bar.
  3. Right-click the icon, and then select Disable (or a similar option) to turn it off.
  4. Once you have successfully installed TurboTax, repeat step 3, except this time select Enable to turn your virus-protection back on.

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