i need a copy of 2012 tax returns. irs advised they have no record. idid receive my refund. i need copies asap. please advise.

i need a copy of 2012 tax returns i filed using turbo tax.  my comput6er is not letting me do it on line and i have no printer at this time.  irs advised they have no file for 2012.  I need you to advise further.  i need a copy asap.  thanks


Are you saying you DID or DID NOT received your refund?  

Double check if you efiled and your return was accepted…….
Was your return accepted?  Did you get an email accepting or rejecting it? You should get 2 emails.  The first one confirming the efile submission and a second one either accepting or rejecting the return.  So check your emails, it might have gone into your spam folder.  You were suppose to check back after 24 hours and check.  Check your filing status under the Print and file tab. If it shows rejected, fix the error and file again. If it shows no return filed, you need to continue  in order to go all the way through the filing process to submitting your return. Many people think by paying the Turbo Tax fee they have filed.  But you need to continue on to the submit button.  You can efile the current year return until Oct 15.

You had to submit and file the state return separately from the federal return.

You might have just received a confirmation of paying the Turbo Tax fees. You still needed to continue on and finish the filing process and hit submit. If you are due a refund there is no penalty for filing late. If you have a tax due and file late the IRS may send you a bill for interest and penalty.

You have to log in with the exact same user name and password. If you can't log in or find your return maybe you forgot your password or have multiple accounts

If that doesn't help, contact Customer Service M-F 8am - 5pm Pacific

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