, Answering FAQ'sTurboTax Employee
Are you using the right login?
Signing in with the wrong login (User ID/password combination) is the number one reason why our online customers cannot find the return they are sure they started or filed through TurboTax Online.
To find the right login, go to our account recovery tool, enter your email address, and click Continue. We'll email you a list all the User IDs tied to that email address.
Did you pay your prior-year Online return?
After TurboTax Online shuts down for the season, we don't package returns into retrievable PDF files unless the fee was paid prior to the shutdown. (Payment via Refund Processing or Service code counts as payment.) Finished online returns that remained unpaid at the time of shutdown are not saved as PDF files.
Here are some ways to tell if you paid for your Online return:
- You received a payment confirmation or order confirmation email.
- You can pull up your e-filing status.
- You can pull up your TurboTax Online order.
Did you use the TurboTax CD/Download software?
If you used the TurboTax CD/download software, your return is stored locally on your computer's hard drive. We don't store anything on our servers like we do with TurboTax Online.
Refer to the links at the bottom for instructions on how to find your return or order a copy from the IRS.
Did you use another tax-preparation program?
Maybe you used another provider like H&R Block, TaxACT, TaxSlayer, Jackson Hewitt, Taxbrain, Liberty, etc. to prepare your taxes.
We don't store returns that were filed using other providers, just as they don't store returns filed with TurboTax.
If you need a copy of your return, contact the provider you used or order a copy of your return from the IRS.
Did you file another return under the same TurboTax login?
Oops. Doing this overwrites (replaces) the originally-filed tax return; there's no way to get it back through TurboTax. You'll need to order a copy of your return from the IRS.
To prevent this from happening again, make sure you create a unique login for each return you want to file in TurboTax Online. More info
- How to order a copy of your return from the IRS
- How do I get a copy of a return I filed in TurboTax Online?
- Find Your Tax Data File in Windows
- Find Your Tax Data File in Mac
- Message: "Access to prior year returns is locked"