TurboTax FAQ
TurboTax FAQ
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Why can't I find my return in Tax Home or My Docs™?

(If you're looking for information on last year's AGI, go here.)

Signing in with the wrong User ID (if you have multiple accounts) is the number one reason customers can't find a return. It’s best to use the same account every year so all of your tax returns will be stored in one place.

To find the User ID for the account you’re looking for, simply go here.
(This will also help if you've forgotten your password.)

Other possibilities are listed below.

Did you use the TurboTax CD/Download instead of TurboTax Online?

If so, your return is stored locally on your computer's hard drive. We don't store your return on our servers like we do with TurboTax Online.

Look for your return on your Windows or Mac computer, or request a copy from the IRS (filed returns only).

Did you file your return with H&R Block, TaxACT, or somebody else?

We don't have copies of returns prepared by H&R Block, TaxACT, TaxSlayer, Jackson Hewitt, Taxbrain, Liberty, or anybody else. Just TurboTax Online.

Contact the company or individual who prepared your return, or order a copy from the IRS.

Did you file another return under the same login?

Oops. When you do this, it overwrites (replaces) your original tax return and there's no way to recover it in TurboTax Online. You'll need to order a copy from the IRS, assuming you filed it.

To prevent this from happening again, make sure you create a separate login for each return. Find out how to start a second return in TurboTax Online.


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