TurboTax FAQ
TurboTax FAQ
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Why can't I find my TurboTax Online return?

Make sure you're using the right login

Signing in under the wrong login is the number one reason our customers can't find their returns in TurboTax Online.

Enter your e-mail address here, click Continue, and we'll send you a list every User ID tied to your email address. Then, try signing in with a different User ID.

Did you use the TurboTax software instead of TurboTax Online?

If so, your return is stored locally on your computer's hard drive. We don't store your return on our servers like we do with TurboTax Online.

Look for your return on your Windows or Mac computer, or request a copy from the IRS (filed returns only).

Maybe you used H&R Block, TaxACT, or somebody else

We don't have copies of returns prepared by H&R Block, TaxACT, TaxSlayer, Jackson Hewitt, Taxbrain, Liberty, or anybody else. Just TurboTax Online.

Contact the company or individual who prepared your return, or order a copy from the IRS.

Did you file 2 returns under the same login?

Oops. When you do this, it overwrites (replaces) the originally tax return and there's no way to recover it in TurboTax Online. You'll need to order a copy from the IRS, assuming you filed it.

To prevent this from happening again, make sure you create one login per return. Find out how to start a second return in TurboTax Online.

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