TurboTax FAQ
TurboTax FAQ
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Why is my federal refund less than I expected?

TurboTax said you were going to get an $800 refund from the IRS, but your refund check or direct deposit came in lower than that. How come?

One possibility is that you used the Refund Processing Service to pay your TurboTax Online fees. If you did, your TurboTax fee plus the additional processing fee is deducted from your federal tax refund.

Another possibility is that your refund was reduced by the government, either to correct a calculation error or through a refund offset. The IRS Where's My Refund tool will contain a disclaimer if your refund may have been offset. You'll get an explanatory letter from the government if your refund differs from what was on your filed return.