TurboTax AnswerXchange Home Page

Where's my refund Turbo Tax???

Where's my refund Turbo Tax???   My return was accepted on February 3, 2013. The funds were deposited into Turbo Taxes account on February 11, 2013. I called the IRS and they told my that my refund had been sent to Turbo Tax but Turbo Tax is sitting on my money!!!!!!!!     Not cool Turbo Tax, I am sorry that I referred a friend to you also. Never again!!!!!!!
  • wow and they told me they hold it a max of 4 days
  • TT doesn't receive deposits from the IRS.    Did you use the option of having your TT fees paid out of your Federal refund?  i.e, did you choose to use the refund processing service?   That is handled by an intermediary bank through Santa Barbara Tax Products Group (SBTPG).    Have you contacted them?

University National Bank is the one TurboTax uses; I was told so by the IRS. Of course the refunds don't go directly to TurboTax, it goes into their bank. And they are the ones who have the authority to determine how long it sits there and collects interest before they deign to give it to its rightful owners. I've contacted my congressman about this.
  • There are 2 possible banks that process that refund option--University Bank of St. Paul, MN is one, the other is First California Bank.  The company that handles all that is Santa Barbara Tax Products Group (SBTPG).   Here is their contact info:

Contribute an answer

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

Similar questions other people found helpful: