TurboTax AnswerXchange Home Page

My Prepaid Card Rejected my Return.. What happens now?

I didn't realize that my American Express Prepaid Card does not accept Government Deposits so on 2/5, I got an email from American Express stating they rejected the DD. So my question is, what happens now? When I go to WMR, it says  it was being DD on 2/5, check on 2/10 with your bank to see if its been received. Well, obviously Amex rejected it so of course it's not going to go through. Is there a phone number or someone I can contact to get a new status tracking on it or can I give them the correct information for DD or Do you know how long it'll be before i receive a check?I'm so lost and am needing the money really bad! Hopefully someone can help?!?!
  • Hey Amanda I'm in the same situation you are wondering when am I going to get my money as well! I also used my dd for American Express not knowing they don't accept government checks! I'm beyond pissed right now! Tried calling the irs and keeps sending me to check my status when I'm trying to talk to a rep! I also received the email about the funds being rejected! Hope this paper check doesn't take that long!
  • Even though  "where's my refund" states it was DD on the 12th I still haven't received it of course, from it being rejected! It's tells me to call them after the 17th if I still haven't received it! Someone help pleaseee
  • What happened have you gotten your return
  • No I haven't gotten my return yet! "Where's my refund " is now in processesing as of yesterday which tells me I'm going to be receiving a paper check shortly.
  • i know it been a while sense this was posted. just wondering if u recieve ur check. how long did it take. im in the same boat as u where. mine was reject 2/27.i call the irs up and tried to give them a new card but they said once rejected they had to  mail them out. when i ask her how long she a bout 6 weeks just wondering if it took u that long.. thanks
  • Has anyone received their check yet I am experiencing the same thing that you are going through?
A few years ago, my husband put wrong numbers in and our bank rejected it. It took about 4 days for it to return to the irs who than sent out a check which took around 7 days. I would call the irs Monday and ask them, so much had changed it may be different now. Good luck
  • Sorry just seen this was state.
  • It's not State taxes. But thanks for the info. ;) WMR says processing now but no other info..
  • Did you call them or just wait it out for them to send you a paper check?
You will receive a paper check. Unless your address is different. It will not foward to your new address.
    Contribute an answer

    People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

    1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
    2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
    3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
    4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
    5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.

    Similar questions other people found helpful: