The site CLEARLY states that your SIMPLE FEDERAL return will be free. If you opt to file your state return with them, there is a fee, and if you opt to have that fee deducted directly from your federal tax return instead of paying upfront then there is a fee for that as well. If you file your state return with them and just pay upfront with a credit/debit card then you don't get the $29 processing fee. The only reason it seems like it's something new (which it technically is) is because they have not always had the option to have the fee for filing the state refund come directly out of your federal return. It used to be that you HAD to pay that upfront or you couldn't file your state return with them. THAT'S where all the confusion is coming from and why we have all the hooplah. Bottom line, you can file any SIMPLE FEDERAL return free; complex returns will cost you; state will cost you; if you have state filing fee deducted from you federal return then you're hit with an additional fee. I've used TT for years and will continue to do so.
The fee is a bank fee charged only if you have your TurboTax fees deducted from your refund. The fee shows right on the page where you chose that option. It has been the same amount for many years. If you don't want to pay it, go back and choose to have your fees paid with a credit or debit card.
This is new this year. I have used TT for 2 years, this is my third time. This will also be my last, simply because it used to be easy and cost effective....but now it costs more than going to HR Block.
I've been using TurboTax for over a decade and the only time I was every charged more than the advertised fees for filing was when I asked for my filing fees to be deducted from my refund rather than paying with a credit card or some other means. Also, when we used to be able to do the refund anticipation loans, there was an extra fee for that as well. I don't understand why everyone is so surprised by this processing fee for having the filing fees taken out of their refund. It is not a new fee! The "free" filing is only if you use the 1040ez form. TT walks you through the process so carefully and gives you every opportunity to go back or log out and think about what you want to do.
Wow - maybe you all should just do the taxes yourself with a pen and paper, instead of all this complaining. There were plenty of "back" buttons to hit before you submitted your taxes vis e-file. You surely had to understand the charges before you "continued".
Simple means just you with nothing else special. You and a w-2. No dependants, no credits, nothing else. The free one is ONLY for the simple filing. I cannot believe the amount of people that do not read before they click. I knew of all the charges before I was finished and had no problem. My taxes cost $300 to file elsewhere. $80 is a deal compared to some other tax preparers.
I don't know I feel the site was extremely user friendly with clear step by step directions and help and my BF just filed his taxes thru HR and paid almost $300 to file. I used their free edition and was clearly made aware of the $29.99 fee to process refunf into my bank account via direct deposit before I accepted it. Also the $27.99 fee to include my state taxes with my federal deposit. So I paid a total of less then $58 dollars. I personally think you above complaining can't read. This was my 1st year using TT and I was very happy with the small fees compared to what a private accountant or big tax companies were gonna charge me. My refund was filed and accepted on the 6th of Feb 2013 and IRS and TT emailed me today and it will be in my account today the 15th and is the exact amount I was quoted after fees are deducted and IRS site confirms this. No matter how you file even if you do your own paper form of taxes at home there is always a processing fee of some sort. I think you guys complaining should look into how much you would have paid thru other sources and realize what an asset Turbo Tax is if used correctly and if you read all the info they very clearly provide as you go step by step. I will definately be using TT every year. Very satisfied customer!!!!!!!
They have always charged an additional 29.99 if you don't pay the fee up front. If you chose to have the fee deducted from your refund or put on a card, the bank it is processed from , a Santa Monicca bank I think . Charges. 29.99. I only did it once about 4 years ago. Now , I just come up with the 19.99 and do the basic. That first year it cost me 68.00 to file my taxes. Now it's 19.99
The Refund Processing fee has been there for years. Last it was called the Refund Transfer Fee. You have to agree to it. Here's a couple screens I came across where it shows up. Didn't anyone see these screens? Maybe there is a problem in some versions. They need to find out why people aren't seeing it.
I have been using TT for years! Next year its on to better places. The economy is bad as it is....expecting people to give up more than before at a time like this is horrific and shows that your company doesnt care at all for its customers.
Its been there for as long as I have been using this, since 2001. If you pay up front and want direct deposit, you wont get charged. You will only get charged if you have the fees taken from your return.
You guys are really crazy. If you wanna complain about turbo tax DO YOUR RESEARCH FIRST BEFORE YOU BLAME SOMEBODY. Not being mean but I'm 22 and tt so far is the best. This is the 3 rd place I've tried and they are better. If you go on down to liberty sure they won't tell you that they have a almost $500 fee to process so I would strongly advise you people to contact the IRS! Ok HAVE A NICE DAY
Buy the deluxe version, 5 FREE e-file returns. Do as many returns you want to do. NO FEES. Don't select any other options. NO FEES. I have been using TT deluxe for many, mamy years and will do so next year. I have NEVER paid a penny more. As pointed out ahead of me. READ the OPTIONS please. Don't blame TT for YOUR mistakes.
this fee has been the same for the last 10 years I've used Turbo Tax. It's not hidden and clearly stated in payment options if you have the bank take out fees for Turbo Tax monies. The bank will charge a fee just like a expensive ATM, PayPal Etc.. people need to read disclaimers not just click through...
I have used this service for 2 years now, and was never charged a the extra fee at the end. I don't understand why it cost me 82.00 to do my own taxes. for 20.00 less I could have had someone do them for me. I will not be using this service next year. I am very disappointed in the hidden charge at the end.
I have a question... I first wanted to do this but then researched and found out it was extra. After the first initial form they get you to sign, I went back and paid with my credit card... Will this mess anything up? Will i I pay twice?
I'll confirm as a long time user of the program (since 2006) the 29.99 processing fee has been present at least since 2009. It's usually clearly noted in bold on the pay out of refund agreement. It's a shame more people aren't reading what they are signing. Or at the very least if they've chosen that option and want help switching back... call turbotax support. those folks always do a great job fixing this stuff.
I had this same exact problem, I mistakenly chose having my TT fees deducted from my Federal Tax Return and later realized that I was getting an additional 29.99 deducted from my federal tax return.
I spoke to a TT customer service rep via webchat, after waiting 30 or so minutes on the line (I just ran it in the background at work) and the customer service rep said that although she wasn't able to refund my processing fee she offered to refund my TT fees for state e-filing, which is 27.99. This was good enough for me, plus she was completely helpful.