Recently myself and a few others have filed for our taxes via Turbo Tax which was great but at the end prior to submitting your taxes to the IRS you are ask to sign up for a Pre-paid card to have your taxes deposited on. This is done if you don’t have a bank account. Recently my friend received her taxes back on that card she has been waiting desperately to receive her funds in order to pay her bill. Now that her funds were put on the NetSpend card they are refusing to let her withdraw funds she was told to make multiple withdraws in which she had to pay 6 withdraw fees in the amount of $3.00 each plus she is charged for each withdraw from NetSpend. When she called and asked if she could go to a bank to withdraw funds from her card they replied with no. She then asks if she could transfer the money from her NetSpend card to her other card that doesn’t have fee’s they refused. They replied she could only transfer funds from one NetSpend card to another NetSpend card. I even called because I was making to sign up for NetSpend myself to receive my taxes to pay my bill and they told me there is a charge to ask questions about funds, deposits, transactions. This is very frustrating because we worked hard for our money and deserve it.
I face eviction, even losing my job if I am not able to withdraw my hard earned money. Not one time did I read on Turbo Tax that we would be denied withdrawing our money or even transferring it to another card?
This is virtually robbery and we need your help. I am one step away from losing everything. How can people do this to another person?