FREETAXUSA.COM will always be my tax website, Now I realize that!!
Maybe then they'll let us delete our stupid accounts, or have better customer service (i.e. not 30 minute wait time), etc....
i cannot delete my account.
i removed my forms and stuff but i'm still stuck with the account.
i don't want it lying around here.
gads what a lead on.. it is bad enough they try to upsell ever other page but to enter a bunch of stuff and then find out you have to upgrade to finish.. . NOT USING THIS EVER AGAIN.
While I understand your frustration I do not understand how so many of you can be so ignorant. In the world of marketing the details are always in the tiny barley visible print at the bottom or in the case of the internet, attached to some tiny link somewhere on the site. This might be a shock to the individuals reading this, but nothing is ever "FREE". Parts of it may be free but than your fellow citizen that is a struggling private business owner for example is paying your share of those fees. You can mail it into the irs (postage fees) there is always a cost. Regarding those that may agree with you about a lawsuite I have an insight for you. The only people that financial burdens are your fellow citizens. We have to foot that bill for what the company does when it goes bankrupt and all the people involved just opt to run from their financial obligations. When it comes to the direct deposit charges that you occur it probably said somewhere in the terms and conditions that it changed and no one bothered to look. The company can change them and the only thing they need to cover their skin is a little check box that says you agree to the terms and conditions that shows they offered the updated version to you. Most people stupidly check the box each year without rereading the policies to see if they have changed. In most cases individuals don't read the terms the first time. As far as going after the company for back charges that should have been returned the person preparing the form was you and you knownly re-filed even after the charge was not returned the first time. I don't know about anyone else complaining on this form but I wouldn't continue doing business with a company that I felt was fraudulantly taking money from me and it would only take "ONCE". I am a very forgiving individual but when it comes to my money there are no second chances. I'm no lawyer and I don't know what they are allowed to do but I know that each time I file my taxes regardless of which company I use I go over every inch of the documents electronic or otherwise and if I'm not sure I go to the IRS and research it. If I am in doubt about what is in the software I double check it with the IRS. As a United States citizen I am not upset with these companies who fully disclose their intent (somewhere on the site or in the facility) I am upset with my fellow citizens who waste everyones time with absolutely pointless posts to forms like this. If I was dissatisfied with a company the way all of you claim to be I would not post anything on their fruadulant website I would file a complaint with the Better Business Bureau and the IRS. If it seems like to much work to e-file your return than don't. Take it to a hub where someone that has even less knowledge than you can input your information for you. In some locations there are tax professionals that hold charitiable days where they will help with back taxes and such with out a charge to you. But please before you start complaining about those tiny fees you have to pay online or not, that someone involved in any part of charity or free things is eating the cost that you are not getting. For those free hubs that file for you someone has to pay for the equipment that person uses to file your stuff, someone has to pay for the lights and the building you sit in while you talk to that person. That individual may be offering their time at no cost but someone is footing the bill for you. Nothing is ever FREE!!!
- Fed-Up in Florida , N/A
According to the FAQs you cannot delete your account - which is dumb. See below for the company answer and link to the page I am quoting.
To find out if you have more than one TurboTax account, click here, select I forgot my user ID, and follow the on-screen instructions.
If you have more than one TurboTax account, you'll need to sign in to each account separately to figure out which user ID contains the information you're looking for.
Because we are unable to merge or delete accounts, you should choose one TurboTax account and continue to stick with it year after year.
You could also go to LegalZoom and get a standard template for a cease and desist letter. Check the Intuit website for the legal department address. You can also send it to the CEO. And be sure to rip them a new a** on Twitter and Facebook. Sometimes the squeaky wheel does get the grease as it were. And don't let up either. They may not take note right now, during tax season, but bombard them with letters, emails, phone calls, etc. until you get what you want. (Remember Andy Dufrain from Shawshank Redemption? He kept writing those letters and eventually they gave him money for a library! Patience and persistence pays off in the end.)
I don't like companies not complying with basic requests. It's simple. If I want to close my account in its entirety, you must do so unless you have legal standing. Intuit doesn't have that standing, thus they had to comply.
And why would anyone defend a practice such as this? How pathetic is that?
And for the record I started on the separate, free website http://turbotax.intuit.com/taxfreedom/. I didn't start where I imagine most people started their journey with TurboTax. And why make it so hard for file for free? Either be straight forward or don't offer the free service. The bait and switch just pisses people off. (See many of the above comments.) Call it marketing, but it's a pathetic attempt to get money from people without being upfront or being a typical American as I call it! LOL! Always trying to screw someone over to get a buck. Pathetic....
I didn't want to file with HR Block because of some issues they were having, but my taxes were done in 15 minutes with them and it really was free. I didn't have to go to "special website" and they didn't keep asking me if I wanted to upgrade like TurboTax does. TurboTax seems kind of desperate with this tactic.
I would NEVER recommend TurboTax to anyone regardless of their ability to pay. The software is cumbersome and the constant ads during filing are just uncalled for. Trying to up-sell has its limits. Apparently someone in the marketing department at Intuit didn't take basic economics and learn about diminishing returns. [INSERT MASSIVE EYE ROLL HERE] Well I guess that's what happens when you graduate with a pathetic major in "marketing."
Good luck everyone! And be sure to write anyone you can think of to tell them about Intuit's practices. They need to be pressured to change their policy.
I just want to delete this stupid account! There is just no way to do so.. and the phon wait time is over half an hour. Ridiculous......