In addition to that, no matter how many times I told the customer service rep that I was only asking about STATE returns, she kept answering me with responses about the IRS and when they process. IRS handles FEDERAL returns only, which I had her confirm, yet she kept referring to them.
Apparently TurboTax can't even use competent customer service reps to answer our questions when an issue like this comes up. You can bet I will NOT be using them next year and am WAY beyond frustrated.
If I don't get my return next week I am going to pursue other options. This is ridiculous.
You can generally expect the IRS to issue your refund in less than 21 calendar days after we receive your tax return. Some 2013 tax forms cannot be filed until mid-February or early March because they require more extensive programming.
Taxpayers should remember that while most tax refunds are issued within 21 days, some tax returns need additional time to be reviewed. As part of that effort, the IRS has put in place stronger security filters this filing season to protect against refund fraud and identity theft.
The IRS began accepting and processing most individual tax returns on 01/30/2013 after updating forms and completing programming and testing of its processing systems to reflect the American Taxpayer Relief Act (ATRA) that Congress enacted on Jan. 2. The vast majority of taxpayers can file now, but the IRS is continuing to update its systems for some tax filers. The IRS will begin accepting tax returns from people claiming education credits in mid-February while taxpayers claiming depreciation deductions, energy credits and many business credits will be able to file in late February or early March. A full list of the affected forms is available on IRS.gov.
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