How do I change from Deluxe to Basic?


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You can talk to Customer Support and ask them about a downgrade code.  If you qualify, you'll be able to switch and keep your info.  The other alternative would be to clear out your return and abandon that account, then sign up again using a different User ID.  Of course, by using a new account User ID you wouldn't be able to transfer-in information from 2011 return if that is a concern.
See this help article:

 you can talk to Customer Support by phone or chat.  Support hours are  5:00am - 9:00pm Pacific. 7 days a week.

  • At the support page ask a question or use a couple keywords.
  • You do not have to fill out the name/address fields.
  • At the next page, scroll down the page and find either "ONLINE CHAT" or "CALL US."
  • You should see waiting times for each.

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