- Sign in to TurboTax Online 2012 using your prior-year login info.
- Do this even if you're not using TurboTax Online for your 2012 return.
- Lost your login? Click here for help.
- If you don't plan on using TurboTax Online 2012, or you're not yet sure, we suggest Deluxe.
- Do not select Free Edition, as you will not be able to access your prior-year return.
You need the exact UserID you used to prepare your prior years return, you can get a list of your UserID's by your email address
If you used the Free Edition for your 2011 return, the Free Edition does not include the 24/7 access feature. If you need a copy of your prior-year return prepared through TurboTax Online Free Edition, you have these options:
- Request a free transcript of your federal return from the IRS. A transcript is used to verify income and some financial institutions accept it as a substitute for your original tax return. Click here for instructions or see IRS Tax Tip 2011-13 for more details.
- Order an exact copy of your tax return, including all attachments, from the IRS for $57.00. See IRS Tax Topic 156 for complete instructions.
- (2011 only) Download your tax file and the software to open it in. Click here for instructions.
If you used the Desktop version for your prior year return then your tax file would be on the computer you used to prepare your return. TurboTax does not have copies of returns prepared with the desktop version. You can get a free transcript of your return from the IRS; see the following to order a transcript online
People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:
- Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
- Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
- Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
- Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
- Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.