I'm having problems with the updates to Turbo Tax 2012. The download is supposed to take 3 minutes but it has tried for several hours without being successful.

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    Not an answer just a "me too" .  The update from within the program never finsihes the federal forms. The manual update was never finishing either but after I tried it past midnight, it did finally finish in about hour.  The downloaded file opens , says it "extracting files" but then closes and never updates anything. I am searching for the location where it put the files but have not found it yet.   What happened to TT this year, I have had more problems in downloading, installing and running that in the past 10 years combined.b
    • I wish I could help more, but I am not a technical person.  I recommend you contact TurboTax Support directly and they will help you out.   

      Trying to Contact Us or Reach the TurboTax Support Telephone Number?
      This is the "How to" contact Turbo Tax:
      http://turbotax.intuit.com/support/go/GEN12151

      This is the page to input your personal information.  Please click the link below and enter your question.  Then, you will scroll down and be given the option to either Chat or Call in and talk to someone in the correct department to help you out.  
      https://turbotax.intuit.com/support/contact/
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    You may want to cancel it and start the update over again.  It might be hung up because of an internet connection or other process going on with your computer.  If that doesn't work let us know.

    Here is an article that might be helpful to you
    http://turbotax.intuit.com/support/iq/Update-Product/How-to-Update-TurboTax/GEN12280.html

    • I have tried the updater several times and it just sits there saying it is downloading but after several hours, nothing has changed.  I can't even get the window to close after canceling the download.  Is there a problem with my CD?  Do I need a new one?  I can't even get the updater to respond.
    • Yes I've my same CD. Do I need to reinstall the CD?
    • kingnard2 - you can try to reinstall.  If you still have problems, contact tech support.  Unfortunately, I am not a technical person.  

      Trying to Contact Us or Reach the TurboTax Support Telephone Number?
      This is the "How to" contact Turbo Tax:
      http://turbotax.intuit.com/support/go/GEN12151

      This is the page to input your personal information.  Please click the link below and enter your question.  Then, you will scroll down and be given the option to either Chat or Call in and talk to someone in the correct department to help you out.  
      https://turbotax.intuit.com/support/contact/
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