why can't i login to turbotax and access my 2010 return?

whenever i try to log into turbotax i am taken to a tax freedom page.
    If you used the desktop version of TurboTax, your 2010 tax return is on your computer. TurboTax does not have it.

    If you used the online version, log on to turbotax.com and click the yellow banner at the top of the screen to see your options for accessing a 2010 return.
    • the yellow banner says:  "TurboTax Online for tax year 2010 is no longer available. Learn more."  and when i click on Learn More it goes to the same Tax freedom page.  Any suggestions?
    The learn more link should take you to the following website

    You should be able to sign into your account for a PDF file of your return which you can print/view

    Or, Try the following, under My Prior-Year Tax Return(s), click on Access 2010 or Earlier Tax Returns

    You need the exact UserID you used to prepare your return, you can get your UserID by your email address

    Note: Per TurboTax - returns (except Free Edition) that were completed by October 10, 2011 are available in PDF format. 2010 Online returns that were completed after October 10 will be available in PDF format by November 11, 2011.
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