What you do is call this IRS number, 1-800-829-1040, press 2, do not select 7, press 1 and then press 3, this will take you to an actual person. Let them know that the automated system is giving you the wrong PIN # and you need your prior year PIN & E-file AGI.
Then when you go to Turbo Tax to fix it, put in the PIN # you were given. It should sound familiar since this is a number you selected before. If for some reason it gets rejected again or you just dont feel comfortable with the PIN, you can go back and select to put your in AGI instead. If you have a problem with trying to change it to put your AGI instead of your PIN, let me know and I can help guide you thru to it.
Hope that helps. By the way it is not Turbo Tax who is responsible for this, it is the IRS automated system for some reason giving out wrong PIN #s.
Just wanted to make sure you saw this (I included it in my comment) since I think it will solve your problem:
I requested new pin numbers from IRS myself and had no problems entering the new ones. When asked how you want to verify your identity try selecting "I forgot my pin number" then the info to get a new one will drop down. At the end of that info it will say "enter new pin number here" and provide a box for you to do so. Enter your pin number in this box.
That happened to me too at first but I was able to fix it and get it accepted. I would call IRS and speak with a LIVE person, b/c the automated and website give you the wrong PIN for some reason. once you get the correct pin, you have to BACK space in turbotax until yoiu see the "RE-FILE button" on the bottom right in blue, EDIT your PIN, if not the NEW pin still wont work if you just put it in that "rejection" screen, TURBOTAX/IRS should accept it then.
I think some are so upset/aggravated with what is happening with this whole PIN thing that your not actually listening to the answers that have been given. First you have to TALK TO A LIVE PERSON AT IRS get both your PIN & AGI. Above I explain how to get thru to a live person to ask any questions you need to and get that info. Then when you go to FIX IT, the first screen will ask for your new or correct PIN, you can put the new PIN in there but it will take you to re-file, you'll get to a screen to EDIT your INFO, YOU HAVE TO EDIT YOUR PIN THAT YOU ORGINALLY PUT IN, it's the second option out of 3 options to edit. You'll see the old/wrong PIN is still there, put in your correct PIN or select the option to use your AGI. Once you finish that section it will replace the correct PIN in the 3rd edit spot also. When I was given my correct PIN, I didnt go back and edit it where you orignally put the pin in, so, it was rejected again. After I went and edited where you pick the option to use your PIN or AGI with the correct PIN, I have been accepted. Though I am mad and upset with this and the fact that I now have to wait an extra week longer then I should have if I was given the correct PIN to get my refund, I do not blame it on Turbo Tax, they are not at fault for this issue. The IRS is the one to blame and need to fix the problem since it is IRS automated system and website giving the wrong PINs to everyone. If any of us were to use another tax service that require us to use our PIN or AGI and we called IRS or went to the website to get it, we would be going thru the samething with other companies. I hope everyone can relax, have a little patience and read the answers given for this issue because you will get accept if you do so.
to MARIBABY: I would just talk to an actual person and see what they say because you cant trust what the automated system or website gives you right now.
I received a PIN from the IRS and entered it in Turbo Tax and it was rejected. In my case, I realized it was simply because I entered it in the "PIN from previous year's return" field when it was actually a new PIN. I went back and entered it in the "I don't know my PIN" field - you are prompted to get one and return to enter it in a field that pops up - and I think it worked this time. Not realizing this at first, when my return was rejected I went back to the IRS and was given the same PIN and was confused, etc. So just make sure you are entering it in the right place - if you just got a new PIN it can't go in the "last year's PIN" field.
Ive tried to help as much as I can but if your just coming on here and posting, im going thru the samething, i keep getting rejected and are not reading what we all have post for answers then your wasting yours and the ones who answer you, time! But if you have read the answers and still dont know what to do, you need to give more details, so someone can help you if they can. Like another posted, did you have a prior year PIN for 2009, did you file in 09, did you get a new PIN? Because if you put your NEW PIN in the prior year PIN for 2009, you will keep being rejected. Or if you called and got your 2009 PIN and put in the New PIN spot, you will keep getting rejected. The best way I can say to solve the problem on the ones who keep getting rejected is just use your AGI for 2009, just go back and edit your selection, choose to use your AGI and put that in. (If you didnt file in 2009 then you put 0 for your AGI, the link I provided above, will tell you exactly what to do if you didnt file in 2009.) Make sure you got your AGI from a human being and dont use the automated system or website. Even if others have said they used it and got approved, I wouldnt trust it this year and its better to be safe then sorry and just go thru the prompts, it doesnt take long at all to get ahold of someone and you'll be saving more time in the long run. If someone is having a problem with their return, as one person has wrote about spending hours fixing what you didnt select, just start over, there is an option to start over and erase everything, so you can do it fresh. If TT suggest for you to file Head of Household, then thats because of the info and selection you choose, the reason you are Head of the Household. If your a single parent, with the income and taking care of your child, then you are Head of Household, what other option would you pick? Also about the IRS not accepting returns until mid=Feb., that isnt for everyone, I'm not sure what it is exactly about, just that it doesnt apply to everyone. I've been accepted and so has many others but if you not sure if your one of them, then go to the link i provided above, the 2nd one, and you'll find it on there or you can even search for it on your browser but you wont be rejected because of that, you would to be on hold until mid-Feb when the IRS starts accepting returns for certain people.
So I ran into the same problem as everyone else and I had to call and speak to an agent at the IRS to get my 2009 AGI and PIN. When you do it online or thru their automated system the system is actually creating you a NEW PIN. And since TT wants to verify the PIN you used in 2009 this is not going to work and will keep coming up as rejected or incorrect. Call 8008291040 (the previous commenter had what prompts to press and those are correct as I followed them as well and got an agent right away. In fact, the 1st thing he asks is if you're calling to find out your AGI) Good luck!
YOU WILL HAVE TO CALL 1 800 704 7388 YOU WILL SPEAK TO AN LIVE PERSON. YOU WILL NEED AGI FROM 2009!!!!!!!!!!!!!!!!!!!! THIS WILL GIVE YOU A NEW PIN SO YOU MAY RESUBMIT YOUR RETURN .GOOD LUCK!!!!!!!!!!!!
If the first link doesnt work, use the 2nd one and I went to the blue button Filing/Already Filed, down to the option Problems E-filing My Return, then I clicked on Info you need to e-file (AGI/PIN), then under YOUR ANSWER I clicked on other articles to try. Hopefully others who are still being rejected can get some help by this and what else is there.
Turbo Tax IS NOT changing your pin when you get the new one. You have to go back and EDIT or you will keep getting rejected over and over. Go back to "Print and File" and select the EDIT button next to "You have provided your identifying information"