- Asked by coloegeboy
- TurboTax Deluxe
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I am a very dissatisfied customer who only received 59% of what turbotax said I would. This talk about "well the government made changes" If a company exists that's primarily focused on taxes and tax returns I would think they would be EXPERTS on the matter.
Did you choose to have your TT fees paid out of your Federal refund? i.e, did you use the refund processing service administed by SBTPG (Santa Barbara Tax Products Group)? If so, that can decrease the amount of your refund (by the amount of your TT fees plus the 29.99 service charge for that option.).
If the IRS decreased your Federal refund, however, you should get a postal letter from them in a couple of weeks explaining why your Federal refund is less than what you filed. The letter should also tell you steps you can take if you disagree with their decision, including a contact number for you to phone them if desired. The following help article will tell you a bit more about possible causes, etc.
The IRS website says:
"Examples that could decrease your refund include math errors, mistakes, delinquent federal taxes, state taxes, child support, student loans, or other delinquent federal nontax obligations, or if the earned income tax credit (EITC) portion of your refund is withheld pending further review."
I had an similar issue when i was expecting a refund of $2159, according to the IRS Wheres My Refund, and also a letter from the IRS detailing the refund. However I was mortified to discover a deposit of only $306.96 was deposited into my account. I was under the assumption that the company, pe1 sbtpg or TPG: Tax Products Group https://cisc.sbtpg.com <-- Link to company. Had taken my money.
After huffing and puffing, I contacted the IRS and the rep on the phone informed me they did issue the refund however, if you have any other type of federal debt, that amount will be deducted from your deposit before it is even issued to any financial institution. The IRS does not have this information and it is up to the individual taxpayer to verify if you have any outstanding federal debts.
To verify Call: 1-800-304-3107, this will let you know if there is any outstanding federal debt.
Hope this helps anybody else
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