If you pay the fee with your credit card versus having it taken out of your tax return you can save about $30.00. I have been using Turbo Tax since 2002 and have never had an error and I always recieve my money in a timely manner.
Turbo Tax is free, and free to file if you read the fine print it will tell you that 1040EZ is free. Any other, more complicated filing will cost you a little. I just filled mine out, and it figured out the AMT for me, and I'm getting a hefty refund, and my filing fee was $39.00. To get this fee, you have to pay up front with your credit card. If you have it taken out of your return the cost is about double. It is all very clearly printed on the website. Think about it, they are having to wait for their payment from the IRS just like you, so obviously it will cost you more money. If you don't want to pay for Turbo Tax do do all the math for you, go to the post office and pick up the forms you need, and semd them through the mail.
I'm sorry this happened to you, Ive used Turbotax for 5 years now and have always chosen the 29.95 option and have never been charged more. Not to mention I can always return here if i loose a copy of an old return. I hope your issue is resolved!!