Read all the steps before going to the link at the end of this message.
You will first arrive at a page that says CONTACT US.
You MUST choose a topic on the LEFT (choose one close to your problem), then a topic on the RIGHT to get the page to expand and make the contact boxes appear. That routes you to the correct support department. If you don't choose something in both columns, the contact boxes lower in the page will not appear.
If you are presented with results "I have a question about the software", or "I have a questions about tax rules", then make that choice as well.
You can disregard the help articles. Those steps above were just to get the page to expand and route you to the right support department.
By then the page will have expanded. Scroll down a little past the notice of the IRS Delay.
You will now see contact boxes for CALL US or CHAT, with expected wait times.
Choose your method.
Support hours: 5 AM - 9 PM PST, 7 days a week.
I couldn't download my state so I followed the instructions at https://turbotax.intuit.com/support/contact/index.jsp and I was talking to a live tech within 2 minutes. He was able to get my state up and running by posting a state executable file to my account which I downloaded and installed at no extra cost. I was worried when he told me he was an outsourced center from the Philippines but he spoke English well and was very knowledgeable. I'm back on track. Thanks guys!