Why can't I access my prior year returns?

Once I found the screen where it lets me select the prior year returns, I clicked on the return that I wanted. It then said "wait a moment while we process your request." I waited for over 30 minutes and nothing happened.
    Cancel
    Hi there,
    If you're having trouble viewing your prior year returns, here are some helpful articles:

    How to view prior year returns:
    http://turbotax.intuit.com/support/go/GEN12469

    You may be having Adobe Reader issues... here's how to work around this problem:
    http://turbotax.intuit.com/support/go/GEN12122

    One more trick - try deleting all your cookies, temp files, etc and log back into TurboTax. Sometimes that works too!

    I hope these help!
    TurboTaxLisaFer
    • Doing the same to me also and then suggestions offered by tech support do not work, yes i am using same user id as the last 6 years and yes i am doing everything right site is the issue not my computer as it seems to be happening to alot pf people.
    Cancel
    Contribute an answer

    People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

    1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
    2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
    3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
    4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
    5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.
    Cancel