i need a downgrade code

it upgraded me to deluxe version and i only wanted the free version of turbotax

If you upgraded accidentally or did not realize you were using a higher TurboTax version and want to downgrade to a lower level product, you'll have to contact us directly to apply for a downgrade. Here's how:

1. Go to: https://turbotax.intuit.com/support/contact/
2. Select a category and a subcategory
3. Scroll down and click on "Chat with Us" or "Call Us"
4. Tell the agent you would like to apply for a downgrade

The Agent will ask you a few questions and briefly review your account. Within minutes, the Agent will either issue a one-time downgrade code (if approved) or explain why your request was declined.

For more information: https://turbotax.intuit.com/support/go/GEN12186

Thank you for using TurboTax!
  • go to HR block online...I am.
  • That is what I am going to do....
  • the wait is freaking ridiculous wtf 44 minutes !!!
  • did anyone ever get an answer how to switch back. I cant even find a number
  • they make it impossible to find a way to switch back!!!!!!!!!!!!!WTF.
  • This is ridiculous! I've used Turbotax for the last 6 years and I will not be coming back next year!
  • I agree with all of the above. Turbo tax told me I had to upgrade because I had  a foreclosure on my home, when I got to the end it said I didn't need to file it.  So I upgraded for nothing.   I am unemployed and wanted to downgrade.The site says it is only a min wait but I was on hold for over 15 and gave up.  Going to find another software to use, what a ripoff.
  • Same here, 2 hours wasted trying to down grade. Support says yo CAN'T downgrade!
Contribute an answer

People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

  1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
  2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
  3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
  4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
  5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.