online turbo tax not working?

    Cancel
    Well, just to test, I just signed in without a problem
    • I think it's just me, I try over and over and over and the screen gets stuck on "Lets work on getting your maximum refund" and I can't go anywhere from there.  It's just stuck there.  UGH!
    • this is happening to me as well, try to login and it justs freezes?
    • Me too.  I cannot click on anything!
    Cancel
    Check to make sure of the following:

    Internet Explorer  --- allow popups and activeX
    Firefox - allow scripts
    • I ended up going to "InPrivate" browsing through the Internet Explorer options and I finally was able to log in and do my taxes!!!  Yay!!!  Return accepted and dd expected by the 3rd of February!  Thanks for all the help!
    • mommajuju please note that you responded to a post of about a year ago!
    Cancel
    Contribute an answer

    People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge. We do that with the style and format of our responses. Here are five guidelines:

    1. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language. Avoid jargon and technical terms when possible. When no other word will do, explain technical terms in plain English.
    2. Be clear and state the answer right up front. Ask yourself what specific information the person really needs and then provide it. Stick to the topic and avoid unnecessary details. Break information down into a numbered or bulleted list and highlight the most important details in bold.
    3. Be concise. Aim for no more than two short sentences in a paragraph, and try to keep paragraphs to two lines. A wall of text can look intimidating and many won't read it, so break it up. It's okay to link to other resources for more details, but avoid giving answers that contain little more than a link.
    4. Be a good listener. When people post very general questions, take a second to try to understand what they're really looking for. Then, provide a response that guides them to the best possible outcome.
    5. Be encouraging and positive. Look for ways to eliminate uncertainty by anticipating people's concerns. Make it apparent that we really like helping them achieve positive outcomes.
    Cancel