I have been calling the help line since 7am, it is now 2pm. No answer. Not once. The line randomly repeats a message after a certain amount of time and cuts the call without fail. I am on the verge of starving to death, and I can't get so much as a 'hello'. I don't need help with the stimulus, they already emailed me 4 days ago and said they had it and when it would be available...yep, they already have it at green dot just won't release it:)! but even more URGENT is the fact that this morning I added all the money I had in the world from a different bank ccount because that card was broken and I couldnt wait 10 days for a new one, and the turbotax app said it would take minutes!!!!hahaha now it says 3-5 days and cant talk to a single human being. guess im stupid for believing anything these people say. 1/100_will never use again. These people are using our money for short term inv. and coll. and making us wait and starve.
- I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login
- I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.
Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.
For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/
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