Some TurboTax online customers are experiencing an issue when printing their New York return. The forms are printing with a Do Not File watermark. If you're experiencing this, please go here to receive email notifications when any updates related to this issue become available. ... View more

In TurboTax Mobile, some customers are experiencing issues with the unemployment (1099-G) section. The program is creating two 1099-G entries, If you are experiencing this you may delete one of them and will be able to move forward. If you can not delete one of them please sign up here for updates. ... View more

Some TurboTax customers are experiencing one of the following error messages when trying to enter their Georgia Path2College 529 Plan Contributions: Schedule 1, line 9 should not be more than $4000. (for single filers) Schedule 1, line 9 should not be more than $8000. (for joint filers) If you're experiencing one of the error messages above,  please go here to receive email notifications when any updates related to this issue become available. ... View more

Some TurboTax customers are experiencing an issue when trying to claim the Earned Income Tax Credit using their 2019 earned income. Customers who are impacted have less than $2503 in earned income on their 2020 tax return. If you're experiencing this, please go here to receive email notifications when any updates related to this issue become available. ... View more

Some TurboTax customers are experiencing one or more of the following error messages when trying to e-file their New Jersey return: Form W-2: Box 14 amount - New Jersey UI/WF/SWF cannot be greater than $148 Form W-2: Box 14 amount - New Jersey FLI cannot be greater than $29 Form W-2: Box 14 amount - New Jersey SDI cannot be greater than $60 This issue is scheduled to be resolved in a product update on January 29, 2021. If you're experiencing one of the error messages above,  please go here to receive email notifications when any updates related to this issue become available. ... View more

In TurboTax Online, some customers are experiencing an error when entering employee pension plan expenses in the self-employed section. When some customers with a self-employed business and w-2 employees go into expenses and employee pension plan, after entering an amount and selecting continue, are getting the following screen: We're working on correcting the issue. If you're experiencing this, please sign up here and we will email updates.   ... View more

Some TurboTax customers are experiencing the following error message on their Minnesota return when using their 2019 earned income for their tax calculations: Schedule M1WFC Earned income should be the same as the Federal EIC. If you are experiencing this, please go here to receive email notifications when any updates related to this issue become available. ... View more

Some TurboTax Self-Employed customers are experiencing a display issue when entering inventory cost of goods sold info.  The years for the columns should show as 2019 and 2020.   Please follow this article for more updates as to when this issue will be resolved. ... View more

We’re excited to offer certain eligible Credit Karma members a discount on TurboTax products for tax year 2020. This offer is for Credit Karma members who haven’t previously used TurboTax. If you’re eligible, you’ll receive your offer via email or text message. The link will only work for you. If it’s forwarded to friends or family members, they won’t be able to redeem the offer. This Credit Karma offer can’t be combined with any other TurboTax offers currently available. Related Information: If I don't need to file a return, should I go ahead and file one anyway? Forgot your TurboTax Online User ID or password? Request to access your TurboTax Account Does viewing my free credit score affect my credit? How do I update or confirm the info in my TurboTax Advantage account? ... View more

You may notice some scuffs on your CD. For many customers, this hasn’t impacted their ability to install the software. To get started, try installing using your CD. If you have any issues installing TurboTax due to a scuffed CD, you have a few options: The fastest option is to download the product at www.installturbotax.com. Follow the prompts and use your license code that was included in your purchased box/product to get started with your taxes. Downloading the software provides you with the same product that is on your CD and installs and works the same way as the CD. If you’d like a replacement CD, submit your information and a new CD will be sent to you. Please have your name, email address, mailing address, and license code ready. Your new CD should arrive within 3 business days if you submit your request before 12 pm PT. If you lost or can’t access your license code, contact TurboTax. Related Information: What's the advantage of TurboTax Advantage? Do I have a TurboTax Advantage subscription? How do I get a verification code if the email address is wrong? How do I get TurboTax Live? ... View more