I purchased TurboTax for the first time ever today, then realized that my new laptop doesn't have a CD drive. Intuit's website appears to have a simple option to register, then follow a contact us link to have a customer service rep push a download to your account. I followed the instructions exactly, and when I call the number provided through contact us, I go into menu hell where I never hear an option for getting a download pushed to me. Of course, when you try to push zero, you are not allowed to talk to anyone, just more automated questions. As a rule, I don't trust companies that forcefully keep you from talking to people, since it usually means they couldn't care less about their customers. I really have no desire to work with this company again.
... View more