Since you continue to experience the same problem, even after following the troubleshooting steps, please click the link to contact TurboTax customer support for further assistance. ... View more

It breaks with Webull imports too. This is the same sh*t that happened last year.  I don't remember how it got fixed, eventually it worked.  I just don't know how something that broke last year could break again. It's a shame other tax companies don't have imports. ... View more

@lyquidxracer   I am looking at your tax file (sanitized by the token process so there is no personal information in it).   I see that you initially asked about form 7202. This return does not have a form 7202. May I assume that you found a way to delete it?   Next, I see that you talked about NY IT-2 (the W-2 Summary) which at the time may not have been available (it's still not available for e-file).   Then, after deleting that, when you tried to e-file, you received the formsets error.   The following discussion has helped a number of taxpayers with the formsets issue. Note especially the comments that note that some taxpayers think that they have paid for federal and state when they had in fact been only asked to pay for the federal (why TurboTax did this, I don't know).   I hope this helps you.   In another thread, a number of users have addressed their experiences with this formset issue. The main solution was to delete the state and re-add it (I assume that you have seen this based on your comment; if not, look for GabiU's comment at this TurboTax Community thread on page 2).   However, several of the users who were asked to pay for the state when they re-added the state, found out that they had only paid for the federal return and not the state, that is, when TurboTax asked them to pay, TurboTax only charged for the federal return, not the state.    When the taxpayers paid for the state, then they were able to add it and the e-file went through just fine. See this TurboTax Community thread (3 pages).   I don't know what you have paid, but you can see what you owe by opening your tax return (I assume you are using the Online product). On the left, click on Tax Tools, then underneath it click on Tools. In the center, then click on the blue-green box that says "My Fees".   If you paid, say, $40 previously, this probably was only for the federal return, and another $40 is due for the state.   I do not know why TurboTax apparently charged some taxpayers only for the federal return and not the federal and state, but deleting the state, re-adding it and paying for the state, allowed them to file the return without a problem.   Let us know if this works for you. ... View more

You may need to update your TurboTax app: Completely shut down your phone or tablet. Restart your phone or tablet. Update Google Play/iOS if asked. Relaunch the TurboTax mobile app and try it again. If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem. ... View more

This error can occur when the Microsoft .NET Framework Installer can't install and/or update your system. Possible causes include: Damaged Windows file and folder permissions Damaged Windows Registry key permissions Damaged Microsoft .NET Framework installation Solutions If error 1603 occurs while updating TurboTax, download and install a manual update. If error 1603 occurs while installing TurboTax (or in other situations), it may be related to the .NET Framework. See Troubleshooting problems with the Microsoft .NET Framework for more help.   Please click Error 1603: "A fatal error occurred during installation or updating" to learn more.  ... View more

@ Goober1965 wrote: I need to find out my 5-digit Identity Theft Protection pin number from last year Something doesn't gel.   An IP PIN (Identity Protection PIN) is a 6-digit code and a new one is required every year.   If you are required to file with an IP PIN, some filers get a letter from the IRS each year with the new code while other filers have to use the IP PIN Retrieval Tool each year to get their new IP PIN.   So are you required by the IRS to use an IP PIN each year?    If that's your situation, the 6-digit IP PIN Retrieval tool is at this page: https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin   If that's not your situation, then you need to explain more, and why did you say 5 digits instead of 6 digits?  Are you confusing it with something else?   The IP PIN is not entered in the FILE section during efiling.    In the FILE section it may ask you to enter a 5-digit Self-Select PIN (aka "Signature ID) to sign the return (which can be the same as last year, but doesn't have to be), but that is not an IP PIN.  On the screen with the Signature ID (Self-Select PIN), it will tell you that you can enter 5 digits of your choice. An IP PIN is 6 digits and entered in a different part of the interview.  If you are required to use an IP PIN, you have to enter the IP PIN in the proper interview section.  We can tell you where and how to enter it once you have it (if applicable.)   Then during efiling you will also have to verify the efiling either with your 2019 AGI or by using the 5-digit Self-Select PIN that you used last year.   Most people use the AGI field to verify their efile and enter their 2019 AGI.     We can tell you more, but so far we do not understand your situation and what you are doing. ... View more

We'd be happy to assist you with this.  Could you please comment on which state return you are trying to file? ... View more

You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.   However, if this does not resolve your issue, please note the exact message and where you are encountering that message in the program.  We will work with you towards a resolution to file your return accurately. Please click the link to contact TurboTax customer support. ... View more

Please see the TurboTax FAQ below regarding CSV files from Coinbase: How do I get a CSV file from Coinbase? ... View more

@ Tina957 wrote: I was having issues with Turbo Tax not saving information I had entered. So after multiple days of fighting with it I decided to start all over.    Now after 7 hours of finalizing my taxes, Turbo Tax decides to jumble my information and put 2020s numbers with the wrong corresponding work of 2019.     Im not spending another day with this software.  Ive used Turbo Tax for as long as I can remember.    Im done now. This is an old thread from last year.  It's not clear what you are experiencing, or what product you are using.   What tax year are you preparing--2019 or 2020?   The title of this thread is about 2019 software, so are you using 2019 desktop software (CD/download)??  And for Windows PC or Mac?   Or are you preparing a 2020 return in a 2020 product?  Online TurboTax is only for 2020 returns. If you are preparing a 2020 return, are you using Online TurboTax or the 2020 desktop software (CD/download)?   In any case, here's how to reach TurboTax Support by phone; Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.   You can use this contact form to get a phone number and case number: https://support.turbotax.intuit.com/contact ... View more