To review previously-entered bank account info, simply revisit the File section in TurboTax.   Please click this TurboTax Help link to learn more.  ... View more

The IRS states:   I requested a direct deposit refund. Why are you mailing it to me as a paper check? There are three possible reasons. They are as follows: We can only deposit refunds electronically into accounts in your own name, your spouse's name or in a joint account. A financial institution may reject a direct deposit. We can’t deposit more than three electronic refunds into a single financial account. Please click Tax Season Refund Frequently Asked Questions to learn more.  ... View more

When the blue line is complete, this means that your tax return has been accepted by the IRS and you have an estimated date.  TurboTax does not receive any updates from the IRS once your return has been accepted, so you will need to track it using the IRS Where's My Refund link.     Please see the following FAQ for additional information on how to track your federal refund: Please click the TurboTax Help link, listed below, to learn more.  https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/00/25589 ... View more

TurboTax does not receive updates from the IRS once they have accepted your return. The IRS issues most refunds in about 21 days, although some returns take more time to review. To find out where your refund is, first check your e-file status. If it's been processed and accepted, you can begin to track your refund at the IRS Where's My Refund? site.  You'll need your Social Security number or ITIN, filing status, and the exact amount of your refund to check your status. The IRS will issue your refund when your return is approved.   If it has been more than 21 days since your return was accepted,  You will need to contact the IRS  at 1-800-829-1040 and follow the prompts for a live representative. The person that you speak with will have direct access to your tax return and be able to provide you with a status update.    When you call, make sure you have the following information: tax year social security number filing status exact refund amount Please click When will I get my IRS tax refund? to learn more.   The IRS expects the earliest EITC/ACTC related refunds to be available in taxpayer bank accounts or debit cards starting February 27, 2019, if these taxpayers chose direct deposit and there are no other issues with their tax return.   Please click the IRS link Refund Timing for Earned Income Tax Credit and Additional Child Tax Credit Filers to learn more.    ... View more

After your return has been sent, the counter resets back to zero. Depending on which TurboTax product that you used to file your taxes, there would be different ways to check the status.   Please click the link, listed below, for the TurboTax FAQ to learn how to check your e-file status and the status of your refund. https://ttlc.intuit.com/community/return-status/help/how-do-i-check-my-e-file-status/00/25538   The IRS states: WHERE’S MY REFUND STATUS BARS DISAPPEARED "We have gotten many comments and messages regarding the IRS Where’s My Refund Tool having your orange status bar disappearing. This has to do with the irs.gov where’s my refund site having too much traffic and lagging. This is causing images not to display and information about your federal tax return to not show up. This has happened every year since the tool was first available. This has nothing to do with you being flagged or your return being denied. Status Bars Disappeared for many Americans who filed early. This also can have to do with your browser settings as well as your cache. Please try using a different browser such as Chrome or Firefox. Also, clear your cache in your browser settings."   When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS.   You might receive this message because: Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR. Your return is still pending. You never e-filed. You can quickly find out if you did by checking your status. If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now. You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR. Please click Why is there no record of my return at Where's My Refund (WMR)? to learn more.       ... View more

Please try to clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try again.    Also, try to check your Internet connection in Windows.   If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.   ... View more

It can take up to 5 business days for your bank to deposit your tax return into your account. If the status in Where’s My Refund? shows “Refund Sent”, the IRS has sent your tax refund to your bank for direct deposit. If you don't receive it in after 5 business days, then you should contact your bank. ... View more

You will receive an email informing you that your return has been accepted or rejected by the IRS. If the return is rejected, you will be able to make the necessary changes. If your return is accepted, you will need to amend your return.    Once your return has been accepted, you will not be able to make any changes until after your refund has been processed. Amending your return means filing a new form, 1040X. This is only required in certain situations. In other situations, you can change your original return and you should not file a new form.    You should not try to amend your return until it has been fully processed and you have received your refund or your payment has cleared.  Amended returns do not “catch up” to your original returns and replace them.  They are processed as two separate returns.   Please click How do I amend my 2019 TurboTax Online return? to learn more.    ... View more

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169. ... View more