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Intuit
,Created with Sketch.1 helpful vote

Why am I unable to upgrade TurboTax Online?

If you're using TurboTax Online, the upgrade button, typically located on the left menu bar, may be is missing.

Who is impacted?

You're affected if:

  1. You're using TurboTax Free Edition, TurboTax Basic Live, TurboTax Deluxe, TurboTax Deluxe Live, TurboTax Premier, and TurboTax Premier Live.
  2. The left menu option to upgrade is missing.

Resolution

This issue was resolved in an update on August 9, 2019.

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