Why am I unable to update, purchase upgrades, addi... - Intuit Turbo Real Money Talk

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Why am I unable to update, purchase upgrades, additional states, or import using TurboTax 2015?

If you're using TurboTax 2015 you won't be able to install updates, purchase upgrades, purchase additional states, or import from your bank or ItsDeductible using TurboTax 2015. You'll receive error messages regarding your Internet connection.


Due to technology limitations, we had to decommission our support of TurboTax 2015's ability to connect to the Internet in July 2018. To resolve errors received for items that require an Internet connection, use the following recommendations below.

  • To update TurboTax 2015, we recommend manual updates.
  • To purchase a state or upgrade for TurboTax 2015, contact us.
  • To enter ItsDeductible information, we recommend manual entry.

Official support for TurboTax 2015 ends October 31, 2019.

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